SIGNAGEEXPERT.CA/9387-2935 QC INC (hereinafter called THE COMPANY)
ORDER AND REFUND POLICY
The following order and refund policy applies to all orders placed with WWW.SIGNAGEEXPERT.CA
1. ORDER
1.1 - For all orders, you must fill out the order form available on our website (www.signageexpert.com)
If you prefer to have one of our employees complete the order form for you, you must first complete, sign and return to us by fax or mail the Pre-Authorized Payment (PAP) form which also contains our terms and conditions. A fee may apply for each order produced by one of our representatives. Your order will not be printed if we do not have your completed order form.
Please note that the person completing an order form for you is considered your representative in this transaction and is deemed to have had authorization from you to complete this form. Therefore, your responsibility extends to errors made by said person.
1.2 - Deadlines & Production Time:
All production times and cut-off times are indicated in the product description on the website.
1.3 - We reserve the right to refuse orders if we are unable to print them. The quantities ordered may vary by 10% more or less at the time of delivery, without any change to the billing.
1.4 - Order Cancellation: A minimum penalty of $50.00 or 15% of the order (whichever is greater) will be charged for cancellations made after the cut-off time. No cancellations will be accepted if the material is already on press or if the plates are already out. Once paid, this amount may be used as a credit on a future order within thirty (30) days. Charges for proofs, film and plates, and any other materials required for production (e.g., cutting die, special box, special paper, etc.) will be charged if these have been produced and/or purchased. Once printed or delivered, no order can be returned or credited.
Any cancellation or modification of an order must be made by email to: info@signageexpert.ca
However, a cancellation or modification of an order could not be respected, if ever the production of the work which is done automatically by an imposition software was already engaged.
1.5 - Replacement of files :
For any order placed in production and for which the customer asks us to replace files, if the material is not yet on press or if the plates have not been released and if it is possible, a fee will be charged to the customer.
2. ERRORS AND OMISSIONS
2.1 - Submissions and invoices are subject to correction. In the event of errors or omissions, even if they have passed the acknowledgement stage, THE COMPANY reserves the right to make any necessary changes to a submission or invoice, even if it has already been paid.
2.2 - THE COMPANY is not responsible for errors if the work is printed in accordance with the customer's proof. Only the details written in the quote or product description will be used to produce the order. No e-mail or commentary will be considered a commitment by THE COMPANY. Only the description in the submission will be used.
THE COMPANY will not be financially responsible for any errors for which it is responsible or for any damages resulting from such errors; THE COMPANY will only replace the order to meet the original specifications.
2.3 - Claims for defects, damage or deficiencies must be made by the Customer in writing within fifteen (15) days after delivery. Failure to submit such a claim, in writing and within the time specified, constitutes irrevocable acceptance and acknowledgement that the work is in full compliance with the conditions and specifications. THE COMPANY's liability is limited to the specified selling price of any defective goods and shall in no event include special or consequential damages, including lost profits.
2.4 - For all long term use printing products, including but not limited to roll-up banners and Oriflammes and flags, the product warranty is limited to manufacturing defect and/or broken or defective product at the time of product delivery only.
Upon receipt of the goods, if the customer does not make a claim for a valid breakage or problem with a picture to support it BEFORE using it, no credit or refund will be issued by THE COMPANY.
THE COMPANY cannot be held responsible for the use of the product by the customer who could, among other things, place the product outside during high winds or bad weather and cause damage to the product or simply be a victim of vandalism if left outside without supervision.
No claim will be accepted by THE COMPANY for any breakage or defect with the product once the customer has used it.
